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Exploring the Strategic Reasons Behind Banks Outsourcing IT Systems and Services

Exploring the Strategic Reasons Behind Banks Outsourcing IT Systems and Services


In today's fast-paced digital world, banks face immense pressure to keep up with the latest technology and maintain a secure and efficient IT system to serve their customers. Banks are increasingly turning to outsourcing as a strategic solution to manage IT functions and services. We are left with the question : why are banks outsourcing their IT systems? Are there any tangible benefits to outsourcing? And how does it affect the banking industry as a whole?


In this composition, we will delve into the reasons why banks outsource their IT systems and services, the advantages of outsourcing, and the potential risks involved.


Reduce Operational Costs:

One of the main reasons banks outsource their IT systems is to reduce operational costs. Outsourcing IT systems and services can be an effective way to cut down on costs such as hardware maintenance, infrastructure, software upgrades, and employee salaries. Banks can focus on their core business functions while outsourcing IT operations to specialised companies that can provide cost-effective solutions.


Access to a Wider Pool of IT Experts:

With outsourcing, banks can also have access to a wider pool of IT experts and specialised technology skills that they may not have in-house. It gives them the flexibility to scale up or down as per requirements without the hassle of recruitment, training, and infrastructure setup.


Improve Focus on Core Business Activities:

Another significant reason banks outsource IT systems is to improve their focus on core business activities. With outsourcing, banks can concentrate on their core business operations while leaving IT functions to third-party vendors. This way, banks can ensure that their primary focus is on customer service, marketing, and business growth.


Concerns about Outsourcing


But outsourcing is not without its risks (1). The primary concern is security and confidentiality. Banks need to ensure that security protocols are in place and that the outsourcing company understands and adheres to the strict regulations that banks have to follow. Lack of trust and communication can lead to data breaches and other security issues.


Additionally, outsourcing involves a degree of dependency on third-party vendors, which could be dangerous if the vendor experiences financial instability. Therefore, banks need to ensure that they have a contingency and risk management plan in place to safeguard their operations.


Outsourcing IT systems and services has proven to be a viable solution for banks all over the world. According to a study conducted by Deloitte, the outsourcing market for financial services grew at a compound annual rate of 6.4% between 2016 and 2020, with a projected growth rate of 7.5% from 2020 to 2025. In 2020, Citigroup Inc. signed a $1.7 billion outsourcing deal with Wipro Ltd. to manage its IT infrastructure and applications.




In conclusion, banks outsource their IT systems and services for various strategic reasons, such as cost-cutting, improved focus, and access to specialised technology. However, outsourcing does come with potential risks, such as security and confidentiality concerns. Therefore, it is pivotal for banks to ensure that they have a robust contingency plan in place to mitigate any potential risk. Overall, outsourcing IT services can provide significant benefits for the banking sector, and we can expect a continuous trend of outsourcing in the future.


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