On March 2, a joint product recall was issued with Canada and the United States for the DR Power PRO XL501 Power Chipper Shredder due to dangerous laceration hazards.
“The spring and summer weather is around the corner; so these types of recalls are good to know about, my buddy actually just got this model around December and he’s contacted the distributor company,” said Eric Candelario, Toronto resident.
According to Health Canada’s report, ‘the fin scroll of the power chipper shredder can crash, forcing out pieces of metal from the hopper section.’ While the machine is operating, this presents a laceration hazard for the user.
During an interview over the phone the Technical Specialist for DR Power Equipment, Ryan, explained what happens inside the machine when an error is posed.
“When you have a hopper, that’s the shredding part, so there are hammers that are like little metal rectangles with jagged edges on the side and those spin,” said Ryan who works as a Technical Specialist for DR Power Equipment located in South Burlington Vermont.
“That’s what creates the shredding of material, so with this recall, we innovate new designs that shreds just as good and last’s without errors,” he said.
Health Canada’s report said, “the company reported that 27 units of the affected product were sold in Canada and 2,100 were sold in the United States.” The United States Consumer Product Safety Commission’s report said, “three were sold in Mexico.”
The unserviceable product was available for purchase from August 2019 to September 2022 in accordance with Health Canada.
However, the report said, “on Feb. 28, the company did not receive reports of injury or incidents in Canada but received six reports of product failure in the United States.”
“It’s interesting - the chipper is now having recall issues when it was sold like five years ago but hey, the pandemic forced companies to revamp in a way,” said Candelario.
The distributor is DR Power Equipment, Inc. located in South Burlington Vermont and the manufacturer of this product is Generac Power Systems located in Waukesha, Wisconsin.
Health Canada said that ‘customers should stop using the product right away and contact DR Power Equipment for further repair kit instructions.’
For more information, customers can view the recalled product report on Health Canada’s website at https://recalls-rappels.canada.ca/en or the United States Consumer Product Safety Commission’s website at https://www.cpsc.gov/. Consumers can also contact DR Power at 800-550-7016 from 8:30 a.m. to 5 p.m. ET, Monday to Friday or by email at [email protected]
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